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FAQ

FAQ

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Questions

If this is a collaborative project, do we need to include the address, mandate, CRA T3010A URL and similar information for all partner organizations, or only for the organization submitting the application?

In the applicant information section, only include information for the organization submitting the application. Other partner organizations will be listed in the collaborating organizations section.

Is it possible to submit two projects in different Project Focus Areas: one in Investing in People and another in Investing in Systems and Processes?

No, only one application per organization is allowed. You will have to choose between the two.

What is the meaning of "other activities to help your organization modernize or adapt its operations or systems"? What exactly are these other activities?

The lists in the Applicant Guide (pages 11, 12, etc.) are not exhaustive. This statement suggests that a range of other examples could be eligible.

Can the portion of the salary of stakeholders providing direct services to our clients be eligible, as a means of maintaining pay equity (from a retention equity perspective)?

No. This expense is part of an organization’s ongoing operations.

Premises: What premises-related projects are eligible? Expansion or renovation of premises, a one-year lease of premises (to handle increased demand, test a new service, etc.). We understand that the purchase of a building or “major capital projects” are not eligible. Can you provide an example of a “minor” capital projects?

CSRF is not a funding program designed for capital projects. Some applications may have a small portion of their budget that involves capital or equipment expenditures (for example, installing new equipment for virtual programming). The applicant must also demonstrate that the small capital project or equipment purchase is directly related to the COVID-19 pandemic and its impact on the organization, and not part of regular or ongoing capital costs such as facility upgrades.

In the budget we submit, should we list project expenses? Or present the organization’s total annual budget?

For the project budget, only list project expenses, but also include your most recent financial statements (under question 47).

Are family support organizations part of the social services sector?

Yes.

What is the asylum seeker emergency fund?

It is a fund that provides community agencies that assist newcomers in vulnerable situations with emergency financial support to enable them to continue their work at a time of mounting needs. It is a response to an exceptional situation in which agencies must quickly be given the resources to help people in need.

How can I differentiate between “providing direct services,” which is not eligible, and testing/implementing a new program or service? Provide concrete examples of what would or would not be accepted.

"Direct service delivery" means the core activities of your organization that affect your mission/clientele. The Service Innovation and Redesign Project Focus Area is designed to help your organization improve your services in response to a challenge stemming from the the pandemic. For example, you might want to test how to best implement this improvement. This could take the form of a market study, with a testing portion.

Is it possible to apply for our own organization (Systems and Processes), while also supporting another organization’s initiative (Program and Service Innovation and Redesign) with a letter of support?

Yes, you can support another organization with a letter of support, while applying for your own organization.